What Are The Most Important Managed Services Offerings

Managed Service has become a popular buzzword across the globe over the last serval years, turning more and more organizations to them for management of certain IT functions such as email hosting, storage, backup and recovery, and network monitoring. 

History Of Managed Services

Companies from the beginning of the time lacked tools to help resolve network issues. Maintenance was break-fix back then, which means if something went wrong, the company called for a technician to fix it. 

The trouble here is only when any critical issue rises and when only called for help could then see what’s happening unless he wouldn’t estimate or understand any problem occurring in the future. 

Along with the troubleshooting inefficiencies, backend problems and other problems occur, which can again only be treated after a check-up. Hence, the inefficiencies created an uphill battle for the technicians for treating the systems and spending time on correcting end-user symptoms occurring rapidly.

As large companies had large IT networks, they became the first to pave the way to managed services. Using the advanced version of the simple network management protocol (SNMP), both hardware and software vendors addressed better ways for systems to signal problems as soon as possible.

However, the initial use of the SNMP was a little complex to manage, and too expensive to afford. Later in 2005, these managed noc services were matured to make it reachable to the small companies and take leverage of the technology. 

Since then, everything on the monitored network that results to an issue is alerted to the manages service provider in real-time, which needs to be addressed.

Benefits of Outsourcing Managed Services

Managed Service Providers are the most valuable asset to any company when it comes to safeguarding the business. Because small and mid-size businesses face a challenge in managing their IT functions, these external resources have the necessary skill to address the issues and fully meet the needs of their client.  These reasons tell us why SMBs are leveraging managed services –

• Need for greater technical expertise
• Complex systems difficult to manage internally.
• Freedom to focus on core business operations.
• Reduced cost of internal IT support.
• Require help using technology to drive the business forward.
• Different Types of Managed IT Services

If you are planning to outsource your noc services or so, you should understand the requirement type. As with most business solution, there is no one size fits all rule. One MSP might include all of the following services, while another might provide a handful of services or specialized in a particular vertical. Regardless of your business niche, you can utilize MSPs from the below list.

Managed Networks and Infrastructure 

The MSP falling under this category undertakes all tasks related to the network. The tasks include establishing LAN, WAPs, and various connections for your business. They are experts in managing backup and storage options. 

Managed Security

Managed Service Providers who excel in providing remote security infrastructure fall under this category. They provide everything – from BDR solutions to anti-malware options, maintaining them by regular updates in real-time. 

Managed Support Services

This is the most common and the most favorable choice among the organization. This typically covers most of the services provided by the MSPs related to IT help, ranging from troubleshooting to dealing with advanced issues. 

Managed Cloud Infrastructure 

One of the in-depth classification of the services offered by the Managed service providers. Handling cloud infrastructure includes managing computing, storage, network, and IT. Some MSPs offer virtualization services for apps, software, operating systems, and more.

Managed Print Services

With this type of managed service, the noc service provider can assist with the data and file infrastructure sitting remotely. This is the best practice for organizations with complex management needs. 

Managed Software as a Service (SaaS)

Software as a service is a common service that typically is offered as a subscription for businesses. A few examples include Office 365, universal communication software, and anti-virus software. 

Managed Wireless and Mobile Computing 

The service offered by the MSPs is for the managed wireless and mobile computing. The service is useful for implementing wireless connections for the business that lack the necessary capital to invest in setting up their own. Moreover, companies can utilize this service for the internal network as well.

Managed Communication Service

The service under this category type offers a wide range of communication infrastructures like messaging software, VoIP (voice over internet protocol), data, and video. In some instances, an MSP can operate as a third-party call center. 

Data Analytics

Monitoring services have become an essential aspect for businesses for data management, which require data analytics services. The service addresses business intelligence to target specific trends, creating roadmaps for increased business performance. 

To Conclude –

MSPs provide a wide range of services and features while complimenting in-house IT staff. Does that mean outsourced noc services are right for your business? Well, comprehend the needs and requirement of the business by asking a few questions, such as –

Do you want that you should have extra time to focus on big projects?

Is your business large enough for hiring a full in-house IT team?

Do you have a disaster contingency plan?

Do you plan on having remote workers?

Do you have sensitive data to manage?

If you have all answered in ‘yes’, then you might want to consider a service provider for your business.