What's the Difference Between a Help Desk and a Network Operations Center?
Help desks and Network operations centers are often considered to be the same but there is a slight difference between them. Organizations that need to manage and monitor their business technology opt for a help desk or a network operations center. It totally depends on the requirements of the company to choose from the two options. While both of them are cost-effective solutions that do not affect the overall experience of end-users, they are still not the same. Here are the features and definitions of a help desk as well as a NOC. What is a Help Desk? A help desk solves the questions that are raised by end-users. It offers professional services along with product support so the queries are resolved instantly. From setting and configuring devices to publishing product information for the users, a help desk does it all. In simple words, when your television is not working, you call the customer service of the company to report an issue and it gets fixed at the earliest. Similarly, the